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Work Experience

Professional Background

2017 - Present

Branch Operations Manager

MFI Document Solutions Ltd

Nakuru, Kenya

I'm a dedicated professional with a wealth of experience in my field. Throughout my career, I have consistently delivered high-quality results and contributed to the success of my teams and organizations.Below are my key responsibilities in this role:

  1. Planning ,coordinating and implementing branch projects ensuring timely delivery and achieving project objectives

  2. Serve as the primary contact for client escalated issue, collaborating with stakeholders to find solutions and maintain high levels of client satisfaction.

  3. Optimizing operational efficiency by developing and implementing systems and processes ​, and SOP's to streamline operations

  4. Cultivating productive relationships within the industry to expand reach and drive collaboration opportunities for revenue growth.

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2013 - 2015

HR CLERK

County Government of Nakuru

Nakuru, Kenya.

During this period, I honed my skills and expertise, taking on key responsibilities and driving impactful projects. I am proud of the accomplishments and growth I achieved during this time.So of my key responsibilities were:

  1. Managed Sensitive employee information with discretion  ensuring data privacy and confidentiality.

  2. Implemented systemic approach to identifying key skills gaps within the workforce.

  3. Collaborated with cross-functional teams to conduct comprehensive employee audit demonstrating the ability to manage large scale projects and attention to details.

 

Education

2012 - 2015

kenyatta University

MBA (Strategic Management)

Nakuru,Kenya

I pursued my education with diligence and passion, gaining valuable knowledge and insights that have shaped my professional journey. My academic years were instrumental in developing a strong foundation for my career.

2006 - 2011

Kenyatta University

B.Ed

Nairobi, Kenya

My college experience was formative, providing me with the skills and expertise that have been integral to my success. I am grateful for the learning opportunities and mentorship I received during this period.

Professional Skills

Strategic Operations Mangement

Sales and Account Management

Cross-functional Collaboration

Leadership and team management

Languages

English (Advanced)

Swahili (Native)

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